Customer Support

Incredible service for incredible customers.

Support is available worldwide, 24/7. email us at: [email protected]

Support portal

No matter where you’re located, our global network of support specialists are ready to help you with any of our products and solutions.

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Training Program

We offer a comprehensive training program for customers, designed to equip them with skills to maximize the use of our products and solutions.

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Self-service resources

At Menlo, we are here to support you. Our ever-increasing Knowledge Base provides yet another way to place valuable information at your fingertips, and assists in answering your questions.

Please feel free to view, search, and access the content here.

Knowledge Base

Access our extensive collection of articles, release notes, security advisory alerts, and troubleshooting guides (login required).

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Getting Started

New to Menlo? Create a user account to have access to a wealth of support resources, including our Knowledge Base and product documentation.

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Platform Status

Track the status of our cloud service and any associated incidents.

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Product Documentation

Access information about our products, including configurations and user guides (login required).

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Reporting a vulnerability

Protecting our platform is key to our success. We believe that our collaboration with the security community is essential to maintaining a secure environment for all of our customers. If you discover a potential security vulnerability on or within a Menlo product, service, or application, we strongly encourage you to inform us as quickly as possible. We ask that such vulnerability reports be kept private and that researchers do not make their reports public until we have resolved the issue.

Report a vulnerability.

You can report potential security issues by sending an email to our security team at [email protected]. We strongly encourage you to utilize the provided Public PGP key for encryption purposes. We request that you include the following information with your submission:

The full URL
Steps you took
Objects (as filters or entry fields) possibly involved
Evidence / Proof of Concept / how to reproduce (include video or screenshots if possible)
Risk or exploitability

We appreciate the offer of a solution to the issue you encountered, but it is not required. When we receive your email, we will send an automatic email as acknowledgment. We will respond with additional emails only if we need further information to help investigate the issue. For the protection of our customers, Menlo Security will not disclose, discuss, or confirm security issues.

Report vulnerability now

Reported vulnerabilities.

Our customers are important partners in the discovery and remediation of security issues. Menlo Security would like to acknowledge the efforts of customers, including GovTech Singapore, who have worked with our security teams in helping increase the security of the Menlo Cloud Security platform. When we receive your email, we will send an automatic email as acknowledgment. We will respond with additional emails only if we need further information to help investigate the issue. For the protection of our customers, Menlo Security will not disclose, discuss, or confirm security issues.

Security that prevents, not reacts.

Every day, malware stops work and security teams respond to those threats. We change the playing field with an approach that eliminates threats completely.