Customer Support

Menlo Security Support

Partnering with customers to deliver world-class service

Menlo Security Support services are designed to offer fast response times as well as ensure that customers have direct and immediate access to senior support engineers for any support issues.

Starting on day one of your Menlo Security deployment with Menlo Basic Support, experienced support experts are available to ensure that product and policy configuration issues are resolved quickly. This will reduce the risk of exposure to malware, phishing attacks, and other bad actors on the Internet. Premium Support is a paid upgrade from our Basic Support tier and provides 24x7x365 expert support, as well as self-learning tools to educate administrators to easily navigate the Menlo Security platform.

Optionally, our Platinum offering provides access to a Technical Account Manager (TAM) drawn from Menlo Security senior support staff for additional support continuity. The Technical Account Manager functions as an extension of your IT security team, developing in-depth knowledge of your IT environment and providing services ranging from issue troubleshooting to business and services reporting, as well as encompassing regular updates in weekly operational status calls and quarterly business reviews. One key differentiator with Menlo Security’s TAM is their ability to provide insight into the threats discovered via our Isolation Core™. This additional data is an invaluable resource for your Security Operations Center (SOC) team.

To learn more about how to prevent data loss and ensure secure cloud access for your employees without posing a risk to the organization, visit menlosecurity.com or email us at [email protected].