Menlo Security Cloud Security Platform is FedRAMP® Authorized
Traditional security approaches are flawed, costly, and overwhelming for security teams. Menlo Security is different. It’s the simplest, most definitive way to secure work—making online threats irrelevant to your users and your business.
Our platform invisibly protects users wherever they go online. So threats are history and the alert storm is over.
Traditional network security wasn’t built to address today’s complex enterprise environments. SASE fixes that problem.
Menlo Labs provides insights, expertise, context and tools to aid customers on their journey to connect, communicate and collaborate securely without compromise. The collective is made up of elite security researchers that put a spotlight on the threats you know and don’t know about.
Menlo Labs provides insights, expertise, context and tools to aid customers on their journey to connect, communicate and collaborate securely without compromise.
Get fast support
Our team of experts provides timely advice on security policy configuration and troubleshooting of technical issues with Menlo Security products.
Proactive product, guidance, and training
Understand and implement seamless service improvements based on usage data.
Starting on day one of your Menlo Security deployment with Menlo Basic Support, experienced support experts are available to ensure that product and policy configuration issues are resolved quickly. This will reduce the risk of exposure to malware, phishing attacks, and other bad actors on the Internet. Premium Support is a paid upgrade from our Basic Support tier and provides 24x7x365 expert support, as well as self-learning tools to educate administrators to easily navigate the Menlo Security platform.
Optionally, our Platinum offering provides access to a Technical Account Manager (TAM) drawn from Menlo Security senior support staff for additional support continuity. The Technical Account Manager functions as an extension of your IT security team, developing in-depth knowledge of your IT environment and providing services ranging from issue troubleshooting to business and services reporting, as well as encompassing regular updates in weekly operational status calls and quarterly business reviews. One key differentiator with Menlo Security’s TAM is their ability to provide insight into the threats discovered via our Isolation Core™. This additional data is an invaluable resource for your Security Operations Center (SOC) team.
To learn more about how to prevent data loss and ensure secure cloud access for your employees without posing a risk to the organization, visit menlosecurity.com or email us at [email protected].
Menlo Security—Support Overview
Technical support access
12 x 5
Support case analytics
Online learning and training
Technical onboarding, including configuration guidance
Designated technical account engagement
Premium response time
Platinum response time
Compare Premium and Platinum Support from Menlo Security